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Thank you for choosing InterSAT Communication Services FZCO as your preferred satellite solutions provider. InterSAT has invested heavily in state-of-the-art satellite technology and continuous training of its technical support team.

This investment has enhanced our leading position in providing satellite solutions to corporations, governments and humanitarian agencies in over 46 African countries.

As our customer, you can be assured of our unrivaled technical support 24x7x365. At the InterSAT Network Operations Centre, our intelligent network monitors all customers and alerts the engineers of any problem that the customer may be experiencing. This allows us to proactively manage the customers before they call the support centre.

The Customer Support Escalation Matrix is followed in the order below.

TIME FRAME ESCALATION LEVEL DESIGNATION CONTACT
IMMEDIATE L1 Support Customer Support Technical Team Direct: +254 730 100 100 / +254 730 100 000
Cell: +254 720 621 621

E-mail: support@intersat.ae
Skype: intersatsupport
WhatsApp: +254 720 621 621

Contact for South Sudan
Tel: +211 927 309 309
Tel: +211 924 446 899

Resolution time frames are relayed back to the customer after diagnosis of the problem. Escalation to Level two Support is done if the time frame exceeds two hours when further consultation is required.

Our team will be in touch and update on fault resolution time. If resolution updates are NOT relayed within 60 minutes from time of initial contact with support, escalation is done to the NOC Manager.

TIME FRAME ESCALATION LEVEL DESIGNATION CONTACT
2-3 Hours L2 Support NOC Manager Anthony Gathitu
Office: +254 730 100 107
Cell: +254 722 843356
After 12 Hours L3 Support CTO Subrata Roy
Office: +254 730 100 105
Cell: +254 733 500065